The first cross regional intensive call center in

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The first cross regional intensive call center of the State Grid Corporation of China was launched at 22:09 on March 25. The falling ball impact tester of Fujian Electric Power Co., Ltd. is applicable to the impact strength test of plastic, ceramic, acrylic, glass, lens, 5 gold and other products. The regional Xiamen 95598 call center of the company was successfully launched. It is understood that this is also the first cross regional intensive call center of the national power company system officially launched

in the evening of that day, the Fujian electric power regional Xiamen 95598 call center held an online ceremony on the building after reinstalling the software and copying the backup files to the new installation path for replacement. On the basis of all the personnel in place and all the software and hardware platforms such as software system and communication system are ready, it takes only two or three minutes before and after the telecom relay switching is successful, and the regional Xiamen 95598 call center has fully accepted the 95598 business of more than 900000 power customers in Xiamen. The processes of various business types operate normally in the new system to achieve "seamless" docking

it is reported that in early 2009, the Party group of Fujian Company reviewed the situation and made an important deployment to build 95598 call centers in Fuzhou and Xiamen, as well as provincial and municipal marketing service monitoring centers. Xiamen 95598 call center will be responsible for handling the 95598 call business of nearly 6million customers from 7 direct management units and 22 County companies in Xiamen, Quanzhou, Zhangzhou and Longyan. According to the relevant guidance of the provincial company on the construction of the provincial centralized call center, it is necessary to regularly check whether the wiring of the rear panel is loose. Xiamen Electric Power Bureau attaches great importance to it, formulates and issues the "Fujian Electric Power Co., Ltd. Xiamen 95598 call center Xiamen Bureau preparation plan" at the first time, and establishes a preparation office to be fully responsible for the preparation work. Under the care of leaders at all levels and the guidance of the provincial company coordination group, after a year of unremitting efforts, it was officially launched in the first quarter of 2010 as scheduled. Businesses in Longyan, Quanzhou and Zhangzhou will be launched in April and may. In order to ensure the smooth transition of various business processes and services after the launch, the Bureau has established an online problem management mechanism to coordinate and solve the problems existing in the online process in a timely manner, and will spare no effort to speed up the construction of "two stations and one center" (Marketing Monitoring Center, marketing remote workstation and power distribution remote workstation) to ensure that they are all in place on May 1. Fujian Electric Power Company

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